How Can We Help?

How are the carers selected for my booking?

We match you with the most suitable carers based on their location and specific age-related experience. Our team is divided into specialists in either adult care or childcare; when you make a booking, we only offer it to individuals with the relevant experience, certificates, and qualifications for your specific needs.

Every Tembo Care carer undergoes a rigorous screening process and completes mandatory training in safeguarding and manual handling. Most of our team have dedicated their lives to supporting the most vulnerable members of society.

To enhance your experience, you can select "favourite" carers on our platform. This ensures those specific individuals are always given priority for your future bookings.

For further assistance please email us at bookings@tembocare.co.uk or call us on 020 3893 3336.