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• Are all of the carers Police Checked?
• Can I get in touch with the carer prior to the start of my booking?
• Can I have the same carer each time I book?
• Can I meet the carer beforehand?
• Children (other than my own) are staying the night and we would like to go out. How do I indicate the change and do I need more than one babysitter?
• Could I request a different carer?
• Does Tembo Care provide specialist care?
• How are the carers selected for my booking?
• How do I amend a booking and how many times can I amend a booking?
• How do I book a babysitter?
• How do I choose favourite carers?
• How is my carer chosen?
• How much does it cost and how do I pay for the carer?
• How much notice do I need to give if I want to book a carer?
• How much notice do I need to give if I want to cancel my upcoming/ ongoing booking and is there a fee?
• I have been allocated a carer. How do I see their profile?
• I have received a booking confirmation but I can't see who's accepted my offer?
• Is there a maximum number of children per babysitting?
• What can I expect once I have made my first booking?
• What do I do if I'm not happy with the carer?
• What do you mean by professional childcare experience?
• What if I’m running late?
• Where do I find my booking history?
• Who can be a Tembo Care babysitter?

Last updated Tue 23 Dec 2025