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Clients
Families
Are all of the carers Police Checked?
Can I get in touch with the carer prior to the start of my booking?
Can I have the same carer each time I book?
Can I meet the carer beforehand?
Children (other than my own) are staying the night and we would like to go out. How do I indicate the change and do I need more than one babysitter?
Could I request a different carer?
Does Tembo Care provide specialist care?
How are the carers selected for my booking?
How do I amend a booking and how many times can I amend a booking?
How do I book a babysitter?
How do I choose favourite carers?
How is my carer chosen?
How much does it cost and how do I pay for the carer?
How much notice do I need to give if I want to book a carer?
How much notice do I need to give if I want to cancel my upcoming/ ongoing booking and is there a fee?
I have been allocated a carer. How do I see their profile?
I have received a booking confirmation but I can't see who's accepted my offer?
Is there a maximum number of children per babysitting?
What can I expect once I have made my first booking?
What do I do if I'm not happy with the carer?
What do you mean by professional childcare experience?
What if I’m running late?
Where do I find my booking history?
Who can be a Tembo Care babysitter?
Last updated Tue 23 Dec 2025