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Families

Are all of the carers Police Checked?

Can I get in touch with the carer prior to the start of my booking?

Can I have the same carer each time I book?

Can I meet the carer beforehand?

Children (other than my own) are staying the night and we would like to go out. How do I indicate the change and do I need more than one babysitter?

Could I request a different carer?

Does Tembo Care provide specialist care?

How are the carers selected for my booking?

How do I amend a booking and how many times can I amend a booking?

How do I book a babysitter?

How do I choose favourite carers?

How is my carer chosen?

How much does it cost and how do I pay for the carer?

How much notice do I need to give if I want to cancel my upcoming/ ongoing booking and is there a fee?

How much notice I need to give if I want to book a carer?

I have been allocated a carer. How do I see their profile?

I have received a booking confirmation but I can't see who's accepted my offer?

Is there a maximum number of children per babysitting?

What can I expect once I have made my first booking?

What do I do if I'm not happy with the carer?

What do you mean by professional childcare experience?

What if I’m running late?

Where do I find my booking history?

Who can be a Tembo Care babysitter?

Last updated Tue 23 Dec 2025