We always endeavour to match the most suitable carer to your booking. However, as many of our carers have other commitments, availability may vary for your specific times.
To ensure consistency, we follow a clear priority process:
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Your Favourites: If you have selected "favourite" carers, we always approach them first. (To learn how to choose your favourite carer, click here.)
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Previous Carers: If your favourites are unavailable, we will reach out to other carers who have visited you before.
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Best Local Match: If a "favourite" or "repeat" carer is not available, we will assign the carer who lives closest to you and best matches the preferences set in your account.
You can manage your specific care requirements by visiting My Account > My Preferences.
For further assistance please email us at bookings@tembocare.co.uk or call us on 020 3893 3336.
